ION Science India
#1-90/B/C/3/1,G-10, Charmy,
Vittal Rao Nagar, Image Hospital Lane
Madhapur, Hyderabad – 500 081,
Telangana State,
INDIA
Tel: +91-40-4853 6129 or +91-40-4853 6130
info@ionscience-india.com
Select Product
Select Product
- All FAQs
- Tiger VOC detector
- Tiger LT VOC detector
- Tiger Select handheld benzene detector
- Cub personal VOC detector
- Cub TAC personal benzene detector
- Falco fixed VOC detector
- Titan fixed benzene detector
- Gascheck G helium leak detector
- Gascheck Tesla helium leak detector
- MVI mercury vapour detector
- SF6 Areacheck P2 leak detector
- SF6 LeakCheck P1:p leak detector
- Fire Investigation Kit
- MiniPID 2 PID PPB
All FAQs
Q: Why does the 10 eV MiniPID 2 use the same lamp as the 10.6 eV MiniPID 2?
A: The 10 eV MiniPID 2 has an extra window embedded within the electrode stack which allows 10 eV light through but not 10.6 eV light.
Q: Are there 3rd party results to support that Fence Electrode Technology is better than other technology available?
A: Yes, Ion Science has received independent verification from the state of Maine Department of Environmental Protection (ME DEP). Contact info@ionscience.com to obtain the information.
Q: What is the best way of delivering a sample to the MiniPID 2?
A: The MiniPID 2 includes a filter which allows for free diffusion of ambient air into and out of the sensor whilst preventing ingress of contaminants and particulates. The MiniPID 2 can also sample from a gas stream passed over the filter exterior. The flow should be a minimum of 100mbar.L/min, ideally 300 mbar.L/min and above. For more information please see the MiniPID 2 PID sensor manual.
Q: Can I calibrate my GasCheck?
A: Custom calibration can be carried out on the GasCheck G, with the option for cc/sec or ppm calibration. Please refer to the calibration section of the GasCheck G leak detector user manual for further information.
Q: Can I change the alarm level of my MVI?
A: It is possible for the MVI mercury vapour detector alarm to be adjusted below the specified safety alarm which is pre-set within the instrument, however, this should only be carried out by an authorised service technician. Please contact your local authorised service centre, who will be able to discuss with you an appropriate alarm level to suit your needs, and make the necessary arrangements for this to be completed.
Q: Can I detect individual chemicals with a PID?
A: No, PID sensors are non-selective and non-discrimatory. If a chemical can be ionised by the light then it will be sensed.
Q: Can I get a calibration certificate?
A: Yes, you can. Please contact your local Ion Science Authorised Service Centre. Please note, a small fee applies.
Q: Can I get a replacement calibration certificate?
A: Yes. Contact your local Authorised Service Centre and request a replacement certificate. Please note, a small fee applies for this request.
Q: Can i change the range of the Falco instrument?
A: No, the Falco uses PID sensors and gain settings, specifically configured to provide optimal performance in each available range of the instrument. Therefore, it is configured in the factory.
Q: Can I have an MSDS for PID Cleaning Compound?
A: The MSDS for the PID Cleaning Compound can be found here.
Q: Can I install a TVOC 2 into a Zone 1 ATEX environment?
A: Yes, but you will need to ensure that the power you supply to the TVOC comes from an approved isolation barrier that is rated to your application.
Q: Can i re-use the filter on my Tiger instrument by turning it around?
A: We would not recommend switching the orientation of the filter, as dirt/particles which had previously been captured by the filter may then be drawn into the instrument. Once the filter has been fitted, the orientation should remain the same.
Q: Can i replace the battery of my MVI?
A: No. The MVI mercury vapour indicator should be opened by an Ion Science Ltd authorised service centre, trained to service the MVI. Any instrument opened by unauthorised persons will void the warranty, and may put users at risk of UV radiation used within the instrument. If you believe that there is an issue with your unit, please return it to your nearest MVI authorised service centre for inspection. If there are none in your area you will need to return your instrument to the Ion Science head office (UK). Please contact Ion Science Ltd for further information.
Q: Can i replace the sensor in my GasCheck G?
A: The GasCheck G must be returned to your local Ion Science authorised service centre for instrument service and repair.
Q: Can i upgrade the features on my Tiger LT?
A: No, the Tiger LT cannot be upgraded with additional features. For feature upgradeability such as PPB sensitivity, full data logging, or health & safety, please see the Tiger or Tiger Select.
Q: Can I use lamps in MiniPID 2 which are not manufactured by Ion Science?
A: No. The MiniPID 2 PID sensor is designed to fit Ion Science lamps. Using lamps from other sources could potentially damage the sensor and will void warranty.
Q: How can I make my lamp last longer?
A: The lamp life is based upon total hours illuminated, so powering off the sensor when measurements are not required will extend the lamp life.
Q: Can my GasCheck G be calibrated to an alternative gas?
A: No, the GasCheck G is calibrated against helium only. However, the instrument can be set to display alternative gases (model dependent)
Q: Can my GasCheck G detect more than one gas?
A: The Gascheck is able to detect a change in gas concentration from one location to another and is, therefore, suited to searching for gas and leaks fugitive emissions. Gascheck is not selective, but can be configured to display readings for different 'Gas Groups', arranged according to the instruments relative sensitivity to different gases. The Gascheck G1 indicates the presence of a leak, however, does not display the leak rate or gas type. The Gascheck G2 is configured to display only one detectable gas and one unit of measure; these settings are chosen by the user during initial purchase. The Gascheck G3 allows the user to select between different available gases and measurement units. For more information, please refer to our Gascheck G Leak detector brochure or contact your local service centre.
Q: Can I obtain a copy of your instrument ATEX Certificates?
A: Yes, you can. Please see a copy of each below.
Q: Can I obtain evidence of your IECEx approvals?
A: Yes, you can access the IECEx documents from the following product pages, within downloads:
Q: Can the TVOC 2 be connected to a data logger?
A: The TVOC 2 fixed PID detector includes 4-20mA that can be connected to, for example a U12-006 HOBO data logger. Please note that the 4-20 mA output requires externally powering.
Q: Can the TVOC 2 be used in a vacuum?
A: PID will withstand pressure from near vacuum to several bar. Note that PID responses are normalised to the pressure (and temperature) at calibration and that instrument responses, given in parts per ppm, refer to the calibration temperature and pressure. For example, a ppm reading at near vacuum would relate to the same ppm reading, in air at 1 bar and 20°C.
Q: Can I turn my filter around and re-use?
A: We would not recommend switching the orientation of the filter, as dirt/particles which had previously been captured by the filter may then be drawn into the instrument. Once the filter has been fitted, the orientation should remain the same.
Q: Can I upgrade my firmware?
A:
Yes, for Tiger handheld VOC detector, Tiger Select handheld benzene detector, TigerLT handheld VOC monitor and Cub personal VOC detector. The instrument firmware can be upgraded via the PC software. Please refer to the instrument user manual for further details.
For GasCheck G leak detector, GasCheck IS handheld leak detector and GasCheck Tesla helium leak detector, the Firmware can be upgraded by your local authorised service centre.
Q: Can I use my MVI instrument to monitor an area whilst it is on charge?
A: No. The unit will not charge whilst the unit is switched on; the MVI mercury vapour detector must be switched off when charging and the green LED light will illuminate to confirm charging is in progress. The instrument cannot be used to monitor an area whilst on charge.
Q: Why can’t I access factory calibration?
A: The factory calibration data is set during a factory calibration and can be selected at any time by the user. Factory calibration can only be unlocked by an Authorised Service Centre.
Q: What is the difference between MiniPID and MiniPID 2?
A: The MiniPID 2 delivers more consistent lamp output on repeated power up and improved temperature stability. Otherwise MiniPID and MiniPID 2 are totally interchangeable as sensors. However, please note MiniPID 2 exclusively uses our recently developed long-life 10.6 eV lamps which are more powerful than the lamps that powered miniPID. Thus, if a long-life lamp is used in the original MiniPID the upper detection limit may be lower than specified. If a MiniPID lamp is used in MiniPID 2, then sensitivity may be lower than specified. For further information please see Technical Bulletin 168.
Q: Does my Tiger instrument have peak functionality?
A: Yes. Please refer to the latest user manual for further information.
Q: How easy is the MiniPID 2 to service?
A: A clip tool is provided with the miniPID sensor which quick-releases the electrode stack and enables lamp inspection and cleaning, or lamp and stack replacement. The lamp, electrode stack and sensor body are easily reassembled, but refer to ensure this is undertaken correctly.
Q: How frequently should my MVI be serviced?
A: Ion Science recommends that factory service and calibration is carried out every 12 months. Please contact your local authorised service centre for further information. In between factory service and calibration, users should implement a regular maintenance regime to help preserve the performance of your MVI.
Q: My GasCheck instrument is showing me a fan error, why?
A: Firstly, please check that the probe has not become blocked by dirt or grease. Switch off the Gascheck and remove the probe assembly using the box spanner. Using a small cleaning wire, push the wire through the probe from the connection side through to the inlet. Alternatively, use clean, dry compressed air to blow through the probe from the connection side through to the inlet. If problems persist, this is an indication that there may be a problem with the fan assembly. Please contact your local Authorised Service Centre for further information.
Q: Is my Gascheck Intrinsically Safe?
A: The presence of 'is' at the end of the instrument model number is an indication that a unit has Intrinsically Safe approval. Gascheck 3000is and 5000is instruments, which have black mouldings, are Intrinsically Safe. Instruments which have grey mouldings, such as the Gascheck 3000, 5000 and G models, are not Intrinsically Safe. Please do not hesitate to contact your local distributor for further information or advice.
Q: How do I clean a lamp?
A: We supply cleaning kits for lamps consisting of alumina powder and cotton swabs for 10.6 eV lamps. Analytical grade methanol or ethanol can be applied to lamps to remove light contamination, and removed with a lint free cloth. For 11.7 eV lamps, use anhydrous ethanol or methanol.
Q: How do I configure my Titan instrument?
A: We would recommend using the Titan PC utility as this can be done from the comfort of your laptop. You can also use the in-built display to configure the unit. If you have any specific questions regarding setup, please contact your local Titan service centre or contact us through the usual service channels.
Q: How do I know if a MiniPID 2 lamp has illuminated?
A: The ‘HPPM’ MiniPID2 sensor is able to detect whether the lamp is illuminated and will output a fault signal if it has not. There is also a hole at the base of the sensor through which the illumination can be seen.
Q: How do I operate/maintain the 11.7eV lamp?
A: Typical useful life for argon lamps (11.7 eV) is several hundred hours. Argon lamps include high UV transmitting windows made of lithium fluoride, which is susceptible to degradation by water vapour. Occasionally, lamp output may be curtailed by exposure to high molecular weight VOCs, silicones or amines. However, lamps with lithium fluoride windows can be cleaned only by gentle polishing the surface of the window with anhydrous ethanol or methanol on a cotton swab. Excess alcohol should be removed with a lint free tissue. Argon lamps not in use should be stored in an anhydrous [moisture-free] environment to prevent slow degradation of the lithium fluoride window by ambient moisture.
Q: How do I replace the PID sensor in my Titan?
A: This type of inspection and replacement of parts must only be carried out by a suitably qualified Titan service centre. Any unauthorised repairs and maintenance on your Titan will invalidate the instrument warranty.
Q: How do I safely dispose of my instrument?
A: Ion Science is affiliated to WEEE (Waste Electrical and Electronic Equipment). In meeting WEEE directives, our WEEE Compliance Partner collects our disused instruments and takes them to a registered recycling centre. The instruments are then broken down, recycled or disposed of appropriately. To dispose of your old instrument safely, it may be returned to Ion Science (UK) for recycling. Please note that shipping costs associated with the return of your instrument are payable by the sender. For further information, please contact Ion Science UK Office.
Q: How do i update the PPB feature on my Cub?
A: Once the PPB feature upgrade has purchased, please connect your cub to your PC and open Cub PC; the new feature should update automatically. Please note that sufficient internet access will be required to complete the update. For more information on upgrading your Cub to PPB sensitivity, please contact your local distributor.
Q: How do i upgrade my Cub firmware?
A: The Cub firmware can be upgraded via the main Cub screen on Cub PC. Please select the upgrade icon within the Firmware column of Cub PC. Please note that data logs will be deleted during this process, therefore, important data files should be extracted prior to firmware upgrade. We recommend that the firmware is always kept up to date to ensure the latest functionality and improvements.
Q: How do i upgrade my Cub PC software?
A: Cub PC software can be upgraded via the 'Help' tab of Cub PC. Please select 'install upgrade' and follow the onscreen prompts to complete upgrade. For details of the changes, please select 'release notes'. We recommend that the PC software is always kept up to date to ensure the latest functionality and improvements.
Q: How do i upgrade my tiger firmware?
A: The instrument firmware can be upgraded via the PC software. Connect your tiger to tiger PC and select 'install upgrade' under the 'firmware' tab. Please note that data logs will be deleted during the process , therefore, important data files should be extracted prior to firmware upgrade. Please refer to the instrument user manual for further details. We recommend that the firmware is always kept up to date to ensure the latest functionality and improvements.
Q: How do i upgrade my Tiger instrument features?
A: Please contact your local distributor for information and pricing on feature upgrades.
Q: How do i upgrade my Tiger LT firmware?
A: The instrument firmware can be upgraded via the PC software. Connect your Tiger LT to Tiger LT PC and select 'install upgrade' under the 'firmware' tab. Please note that data logs will be deleted during this process, therefore, important data files should be extracted prior to firmware upgrade. Please refer to the instrument user manual for further details. We recommend that the firmware is always kept up to date to ensure the latest functionality and improvements.
Q: How do i upgrade my Tiger PC software?
A: Tiger PC software can be upgraded via the 'Help' tab of Tiger PC. Please select 'install upgrade' and follow the on-screen prompts to complete upgrade. For details pf the changes, please select 'release notes'. We recommend that the PC software is always kept up to date to ensure the latest functionality and improvements.
Q: How does a PID work?
A: Photoionisation detection or PID, works by exposing a test gas sample to high energy UV light. In a process called photoionisation, the light selectively breaks many volatile compounds, including most VOCs, into electrically charged particles or ions. The ions are attracted by an electric field to electrodes, where they pass through an electric circuit as a small electric current. This current is proportional to the concentration of the VOC. The MiniPID includes a third fence electrode (patented) to ensure that the amplified current does not include significant contributions due to other current sources such as water condensation on the PID enclosure walls.
Q: How does Fence Electrode Technology improve PID?
A: The patented Fence Electrode PID manufactured by Ion Science eliminates the effect of water condensation on PID response. This ensures far more stable responses, and instrument clear down in very humid atmospheres.
Q: How does the MiniPID Fence Electrode interact with humidity in air?
A: The MiniPID fence electrode dose not interact directly with humidity. It provides an electrical barrier to the effects of low level humidity condensation in the PID enclosure with minimum interference to the PID output.
Q: When does my Titan need a service?
A: You need to arrange with your local service centre to have your instrument serviced every 6 months. There is a 'light-touch' service at 6 months and a more in-depth service every 12 months.
Q: How frequently should my instrument be serviced?
A: Ion Science recommends that factory service and calibration is carried out every 12 months. Please contact your local authorised service centre for further information. In between factory service and calibration, users should implement a regular maintenance regime.
Q: How frequently should Tiger Select be serviced?
A: Ion Science recommends that factory service and calibration is carried out every 12 months. Please contact your local authorised service centre for further information. In between factory service and calibrati, users should implement a regular maintenance regime.
Q: How is the MiniPID 2 performance affected by supply voltage?
A: MiniPID 2, ex-factory, requires a supply voltage of 3.6V to 18V which then provides an internal rail voltage of 3.3V. As a result, the sensitivity of an unmodified miniPID is unchanged by supply voltage. The miniPID 2 contains a solderable pad on the underside of the sensor. If solder is applied across this pad, the sensor's internal regulator is shorted. The MiniPID 2 can then be supplied voltages of 3.0 to 3.6V and the PID will be provided an internal rail voltage just below the supply voltage. With the internal rail shorted, the miniPID lamp voltage varies with rail voltage. A higher supply voltage therefore increases the brightness of the lamp, and increases the PID sensitivity. A lamp will be approximately twice as bright running at 3.6V compared to running at 3.0V.
Q: How long should i leave my Tiger instrument on charge?
A: The Tiger handheld VOC detector should be charged for at least 7 hours before using it for the first time. To ensure optimum charging the Tiger should be switched off during charging. If left on, the Tiger will take longer to charge, but should not suffer any damage. The Tiger should be charged in a non-hazardous environment only.
Q: How often should i replace filters on my Tiger instrument?
A: Filter replacement should be carried out as part of regular instrument maintenance, or immediately if signs of contamination appear. Frequency of replacement is typically after 100 hours, however this may differ depending on application and environmental conditions.
Q: I have supplied the TVOC 2 with power. Why can I not see the 4 to 20 mA output?
A: The TVOC 2 fixed PID detector only displays ppm readings. To obtain a 4 to 20mA output, 5 to 28 V must be supplied to the coloured connectors in the instrument - please see the manual for details.
Q: If a fuse has blown on the Falco PCB can I replace it myself?
A: No, you must never alter or repair any components within the Falco. Certain components are critical to the instrument certification. Any changes will mean the instrument is unsuitable and unsafe for use within explosive environments.
Q: If the TVOC 2 is being used in an application in which temperature changes rapidly with time, will this affect the PID performance?
A: Whilst the temperature itself should not be an issue, a change of more that 1°C per minute may result in heavy condensation on sensor surfaces.
Q: Why does my instrument beep every couple of seconds?
A:
This 'confidence beep' provides assurance that the instrument is operational where visibility is poor.
Q: Is my instrument Intrinsically Safe?
A: The following instruments are all Intrinsically Safe, please click on the links below to view the document for each instrument. You can also find further details on Intrinsic Safety in the specification for each instrument.
Q: Why won’t my instrument switch on?
A: Ensure the battery power is sufficient to operate the instrument. If it is, please contact your local service centre.
Q: Why does my instrument read high in a humid environment and what can I do to prevent this?
A: If PID is used without an appropriate filter, occasionally lint or small particles can get lodged between PID electrodes. In humid air, water may condense on these particles, enabling them to conduct electricity and deliver a false positive reading. If possible, remove and replace the PID electrode stack in the instrument. Particles may be removed by directing compressed air at the underside of the PID stack. Certain chemicals may produce deliquescent salts in the PID enclosure, which again in humid air, cause a substantial current between the electrodes. In this situation there is no alternative to replacing the electrode stack.
Q: My instrument reads very high, even after I did a custom calibration. Why?
A: Ensure the test area is reasonably free of VOC's, for example by moving the instrument through several locations. The span gas portion of the custom calibration may be inaccurate. Set the instrument to factory calibration and see if the response continues to over-range. If it does, then ensure the ambient there are not some high levels of VOC present. Remove lamp and clean, blow out cell and re-calibrate. Contact your local Authorised Service Centre if this fails.
Q: What is the Intrinsic Safety rating for MiniPID 2?
A: II 1G Ex ia IIC T4 (-40oC ≤ Ta ≤ +55oC) @ 1.1W limitation, (-40oC ≤ Ta ≤ +65oC) @ 0.9W limitation. BS EN 60079-0:2012+A11:2013 Equipment for Explosive Atmospheres – General Requirements. BS EN 60079-11:2012 Explosive Atmospheres - Equipment Protection by Intrinsic Safety “I”. BS EN 61010-1:2010 Safety requirements for electrical equipment for measurement, control and laboratory use – General requirements. UL913, Eighth Edition Intrinsically safe apparatus and associated apparatus for use in Class I, II, III, Division 1, Hazardous (Classified) Locations. CSA-C22.2 No. 157-92 Intrinsically safe and Non-incendive Equipment for use in Hazardous Locations (Update No. 2).
Q: Is Ion Science ISO certified?
A: Yes, we are. You can view our certificate of approval here: Ion Science ISO 9001:2008
Q: Is my GasCheck intrinsically safe?
A: The letters 'is' at the end of the instrument model number indicate that the model is certified as intrinsically safe. The GasCheck G models are not intrinsically safe. The GasCheck 3000is is intrinsically safe. Please do not hesitate to contact your local distributor for further information or advice.
Q: Is my instrument software only compatible with specific operating systems?
A: The Ion Science instrument software packages are thoroughly tested before launch and are compatible with the most current Windows operating platform. For more information please refer to the instrument user manual, or contact Ion Science directly. For more information please contact us.
Q: Is there a test board I can use to evaluate the MiniPID 2?
A: Yes, the Sensor Development Kits are available to buy from Ion Science. The Sensor Board acts as a sensor breakout board enabling users to insert a MiniPID photoionisation detection (PID) sensor and perform basic sensor testing. To find out more, visit Sensor Development Kits/
Q: How do I know which MiniPID 2 is best to use?
A: Please contact info@ionscience.com with details on your application. Our technical team can then best advise which product is most suitable.
Q: How long should I leave my instrument on to charge?
A:
The Cub personal VOC detector should be charged for at least 4 hours before using it for the first time. The Cub should be charged in a non-hazardous environment only.
It is important to ensure that the MVI mercury vapour detector is not left to charge for longer than 16 hours from a fully discharged battery. If the unit requires a top up charging then 2 – 8 hours charging should be sufficient. Please be aware that the MVI must be switched off to enable successful charging.
If you require any further information please contact your local authorised service centre.
Q: How long should I leave my MVI to charge?
A: The MVI mercury vapour detector requires a long charging period, however, we would recommend that the instrument is not left to charge for longer than 16 hours as this can damage the batteries and result in a shorter battery life. Charging your unit for 16 hours should result in a running time of approximately 6 – 8 hours. It is also important to ensure that the instrument is charged using the charger provided.
Q: How long will my PID lamp last?
A: A 10.6eV PID lamp has a life expectancy of 10000 hours continuous use. An 11.7eV lamps typical life is several hundred hours. The life expectancy of the 11.7eV lamps is affected by the sensing environment as they cannot be polished when contaminated.
Q: What maintenance can I carry out, as a user, between services?
A: Due to potential mercury contamination and UV exposure, the MVI mercury vapour indicator should only be opened by Ion Science Ltd authorised service centre, trained to service the MVI. External carbon filters and water trap filters should be replaced after 120 hours use, or as required, to minimise the risk of contamination of internal components. When a filter is showing signs of contamination replace immediately. Please refer to the maintenance section of the MVI user manual for further guidance on MVI health checks that can be carried out.
Q: Why is my MiniPID 2 giving me a lamp error even though I can see the lamp is illuminated?
A: The MiniPID 2 PID HPPM2 sensor uses the photoionisation current to determine whether the lamp is illuminated. If the lamp is not illuminated, the ionisation current will be zero, and the signal output switches to 35 mV, indicating failed state. The lamp out error will also be raised if the lamp light is very weak and the atmosphere very free of VOC’s.
Q: The MiniPID 2 is reading high in a humid environment, doesn’t the fence electrode stop this?
A: If the MiniPID 2 PID sensor is reading high in a humid environment then it likely that the electrode stack has become heavily contaminated and the electrode stack should be changed.
Q: How does the MiniPID 2 signal change over time?
A: Over a lifetime of usage the lamp power will decay, and therefore the sensitivity of the sensor will do too. This can be up to 5% per month, and should be taken into account when considering calibration periods.
Q: Does the MiniPID 2 take time to ‘warm-up’?
A: The lamp will take a maximum of 15 seconds to illuminate, and sensor to stabilise. After periods of storage or non-usage the MiniPID 2 PID sensor may be susceptible to baseline settlement whilst semi-volatiles which have accumulated in the PID voer time are driven off. To remove this background the MiniPID 2 sensor should be powered in a clean air environment for an hour or two.
Q: My instrument displaying unusual reading. What should i do?
A: Recalibrated the instrument and monitor readings. If problems persist, instrument maintenance may be required. Please contact Ion Science or your local service centre for further assistance.
Q: My instrument is displaying a !3 error. What do i do?
A: Please contact your local service centre and provide the ! error code, in addition to the instrument serial number, IRN and firmware information.
Q: My instrument is displaying a !# error. What do i do?
A: Please contact your local service centre and provide the ! error code, in addition to the instrument serial number, IRN and firmware information.
Q: My lamp has a chip on it. It still illuminates and the instrument reads gas okay. Do i need to replace the lamp?
A: Any chip on the lamp window will decrease the sensor response to a detectable gas. It also may cause gas leakage paths which prevent rapid sensor response and clear down. Replace lamps which show any visible defects.
Q: My Tiger instrument is displaying !1 error. What do I do?
A: Please contact your local service centre and provide the ! error code, in addiction to the instrument serial number, IRN and firmware information.
Q: My Tiger instrument is displaying a !2 error. What do I do?
A: The error !2 indicates that there is an issue with battery communication; this means the Tiger processor cannot communicate with the chip in the battery pack. There are various areas that you can check to help to identify the possible cause and resolution: 1. Check the two communication contacts are clean, in good condition and making good contact. (The communication contacts are the two side by side in the middle on the battery pack) 2. Please may you inspect the gold pins which are exposed on the main PCB and to which the battery pack connects, to ensure that they are not damaged, bent, missing, dirty or repaired. Any impedance will affect battery connection. Please check ALL gold pins, including the 2 in the centre of the 2 rows of pins. 3. Fit a known working battery pack to the instrument so that you may identify if the fault is with the battery or the instrument. 4. Fit a known working instrument to the original battery pack so that you may identify if the fault is with the battery or the instrument. 5. You may also try squeezing the battery and instrument together to see whether there may be an issue of poor contact between the two. If problems persist, please contact your local service centre and provide the ! Error code, in addition to the instrument serial number, IRN and firmware information.
Q: My Tiger instrument is displaying unusual readings. What should I do?
A: Recalibrate the instrument and monitor readings. If problems persist, instrument maintenance, such as electrode stack replacement or lamp cleaning, may be required. Please contact Ion Science or our local service centre for further assistance.
Q: My Tiger instrument is showing me a pump error. What do I need to do?
A:
The pump error indicates that there may a blockage or leak within the system. Firstly, we would recommend checking to ensure that the inlet and outlet of the instrument are not blocked or restricted. Next, please check the PTFE filter at the probe inlet to see whether this requires replacement. Then, please inspect the blue sensor seal within the sensor compartment and the MiniPID electrode stack for signs of damage, discolouration or residue. It may be necessary to carry out some simple user maintenance.
If problems persist, please contact your local authorised service centre for further assistance.
Q: My Tiger instrument reads very high, even after completing a custom calibration. What should I do?
A: Firstly, ensure the test area is reasonably free of VOCs. It may be necessary to move the instrument to a different location. Next, please check that the correct 'RF' has been selected on the instrument. If readings are still high, the custom calibration may be inaccurate. Set the instrument to factory calibration and observe the behaviour of instrument response when exposed to a know gas concentration. If the instrument response over ranges (9999), ensure that there are no high levels of VOCs present. If readings are very high, recalibrate the custom calibration on the instrument and monitor readings. If problems persist, instrument maintenance, such as electrode stack replacement or lamp cleaning, may be required. Please contact Ion Science or your local service centre for further assistance.
Q: My Tiger instrument won’t switch on. What do i need to do?
A: Firstly, we recommend ensuring that the instrument has been fully charged using Ion Science Tiger charging assembly (li-ion battery) or that the alkaline batteries (alkaline option) have been replaced. Next, try fitting known working batteries into your instrument. If problems persist, please contact your local authorised service centre for further assistance.
Q: My Tiger Select instrument displays a ‘Cal Fail’ error when i carry out a tube calibration. what should i do?
A: The CAL FAIL error indicates that there was a problem with your tube calibration. Firstly, we would recommend checking that the correct gas and concentration has been used, that the gas cylinder is switched on and has been connected to the instrument for the duration of the calibration procedure. Please ensure that the tube holder grub screw is installed when using a demand flow regulator, and that this is removed when using a flow regulator. Please also ensure that the correct temperature is being adjusted for during calibration. It may be that the instrument requires mini PID maintenance, such as electrode stack replacement or lamp cleaning. Please try recalibrating the instrument again. If problems persist, please contact Ion Science or you local service centre for further assistance.
Q: My TVOC 2 is displaying F# error on the display. Why isn’t my instrument working?
A: Please refer to the diagnostic section of the manual. The manual can be downloaded from the Ion Science website.
Q: My TVOC 2 is giving unusual readings. What should I do?
A: Recalibrate the instrument and monitor readings. We would recommend that you recalibrate on at least a monthly basis (depending on your site risk assessments).
Q: Do I need to be careful when handling a lamp?
A: Care must be taken to avoid touching the PID lamp window with the hand as this can result in a film on the lamp which prevents UV light transmission despite looking perfectly clean. Powder-free gloves should normally be used when handling lamps.
Q: Do you offer test samples?
A: Yes, please contact info@ionscience.com for more information.
Q: How often should I replace filters on my instrument?
A: The coarse particle filter should be typically replaced after every 40 to 400 hours use depending on the operating environment. the filter may need replacing more often in environments prone to high particulate levels, including mists and condensates of all kinds. When the filter is showing visible signs of contamination replace immediately.
Q: How often should the SF6 P1 or P1:P be calibrated?
A: Normally we suggest to perform a bump test in normal measure mode with a CalCheck SF6 attached to the probe. If the bump test is not within the tolerance level (approx. +/- 5 .. 10 %) than we suggest to perform a calibration. The frequency of bump test is in relation to the user profile of the instrument. For example, if the instrument is being used as a service instrument for field use, it should be tested before it is sent out. On the other hand a production instrument should be tested either every morning or every week. The calibration of the instrument is quite stable and we believe the clients will find out rather quickly if they need to perform a test every morning or every week.
Q: On pumped Falco, what is the maximum length of tubing I can attach as a sampling line?
A: You can attach a maximum length of 20 metres of tubing (4x2mm tubing)
Q: What is the power consumption of the MiniPID 2?
A: During continuous operation the MiniPID 2 PID sensor consumes approximately 110 mW. Please note that on power up the sensor demands 130mA (430(mW) for ~0.1 s.
Q: Are Ion Science part of the WEEE Compliance Scheme?
A: Ion Science is affiliated to WEEE (Waste Electrical and Electronic Equipment). In meeting WEEE directives, our WEEE Compliance Partner collects our disused instruments and takes them to a registered recycling centre. The instruments are then broken down, recycled or disposed of appropriately. To dispose of your old instrument safely, it may be returned to our UK office for recycling. Please note: there will be a cost to send your instrument back to our Ion Science UK Office. Please contact us for more information.
Q: When I switch my MVI on, the display does not show 0.0μg/m3?
A:
It is not uncommon for the displayed reading to drift slightly. Ensuring that you are in a clean environment or using a carbon filter, adjust the central Zero Adjust Button to set the display to 0μg/m3, or 0.0μg/m3 on the 200μg/m3 range. If you feel that the displayed response is changing rapidly, please contact your nearest Authorised Service Centre.
Q: The fuse in my TVOC 2 keeps blowing. Why does this happen and can I replace the fuse?
A: The fuse of the TVOC 2 fixed PID detector can be replaced in a safe area for non-intrinsically safe application. If the application is for intrinsically safe use, the TVOC 2 will need to be returned to the nearest service centre for replacement. The 125mA fuse will rupture due to over voltage or power surge. If this fuse is continuously blowing, please contact your local service centre for advice.
Q: Tiger PC is displaying a ‘there was a problem reading the instrument configuration’ error. What do i do?
A: This error indicates that the instrument has been connected to the incorrect PC software. Tiger and Select can only communicate with the Tiger PC software. Tiger LT can only communicate with Tiger LT PC software. If problems persist, please contact your local service centre and ensure to provide a screen snapshot of the error message observed.
Q: Tiger PC is displaying an ‘unable to open the specified’ error. What do i do?
A: This error indicates that Tiger PC has not been correctly installed on your PC. Please uninstall and delete the existing version of Tiger PC. Then, re-download Tiger PC, ensuring to extract all from zip file, and run the setup exe file. If problems persist, please contact your local distributor for further assistance.
Q: What is the warranty period for the MiniPID 2?
A: The MiniPID 2 PID sensor body and 10.6 eV lamps are warranted for 1 year. 11.7eV lamps and electrode stacks have a warranty on receipt only. Our full limited warranty statement can be found here.
Q: What does a PID detect?
A: Most volatile organic carbon compounds are detected by PID. The 11.7 eV (argon lamp) powered PID detects all compounds except for methane, ethane, and most fluorocarbon. 10.6 eV (krypton) PID additionally does not detect some other C1 and C2 compounds such as methanol and acetylene, and many nitriles and chlorocarbons.
Q: What is a response factor?
A: A response factor is a dimensionless number which relates the mini PID sensor response to specific volatile chemical compound relative to the sensor isobutylene response, to enable the instrument to display the concentration of the specific volatile chemical. Response factors values are estimated from chemical structure and properties, or tested by Ion Science directly. Response factors for gases are different for the 10.0 eV, 10.6 eV and 11.7 eV PID variants. Please refer to the gas list or technical article TA-02 for further details.
Q: What is an AirSepFilter?
A: An AirSepFilter is a special type of filter, designed by ION Science to separate Benzene from air. This is how the Titan measures the Benzene content within the sampled air.
Q: What is the accuracy of the Tiger?
A: +/-5% +/-1 digit, at the point of calibration.
Q: What is the ingress protection (IP) level offered on a Falco?
A: Both Pumped and Diffused Falco models are rated to IP65. Please make sure this is suited to your application before installing the Falco.
Q: What is the IP rating of the TVOC 2?
A: Please be aware that the IP rating of the TVOC 2 enclosure is IP65 and of the sensor housing is IP54. The TVOC 2 can be mounted in areas subject to rainfall. The TVOC 2 can be mounted in areas subject to rainfall. However, the sensor housing should be mounted at least 300mm (12in.) clear of any horizontal surface subject to rain.
Q: What is the maximum flow that can be presented to the TVOC 2?
A: The maximum flow that can be presented across the TVOC 2 is 300mL/min. Higher flows are likely to cause signal instability.
Q: What is the minimum sensitivity for my Tiger?
A: The standard minimum sensitivity for Tiger is 0.1 ppm. It is possible to remotely upgrade your Tiger to PPB sensitivity (0.001 ppm) via a feature upgrade. Please contact your local distributor for further information.
Q: What materials are the TVOC 2 instruments comprised of?
A: The TVOC 2 instrument house comprises a powder coated mild steel back, 304 stainless steel front plate. The sensor house is a nickel coated brass sensor cap.
Q: What response factor do i need ?
A: A searchable database is available on our website. If your chemical cannot be found please contact us at info@ionscience.com and advise the chemical name, formula and ('CAS No.') to ensure no ambiguity in our recommendation.
Q: What version of firmware do I have?
A: Firmware versions are displayed on your instrument during start-up.
Q: What version of firmware does my GasCheck instrument have?
A: Firmware versions are displayed on the instrument during initial power up.
Q: What version of firmware does my Tiger instrument have?
A: Firmware versions are displayed on the instrument during initial power up and on the summary page of Tiger PC.
Q: What voltage does the Falco instrument operate on?
A: The Falco has an operational range of 8-40 Volts DC. We would recommend that you provide a power supply of 24 Volts DC. The maximum power consumption at 24 Volts is 6.7 watts.
Q: Where can i find my Tiger instrument IRN?
A: The IRN appears during initial start up, within the info screen on the instrument, and the summary screen on Tiger PC.
Q: Where should I install my TVOC 2?
A: Any fixed gas detector needs to be installed in a location so that it can detect gas accumulation before it poses a serious hazard to personnel and equipment. The factors you need to consider are:-
- The process plant and equipment
- Any ATEX zoning on your site.
- The number of instruments installed in an area. Is the quantity sufficient to protect workforce or process?
- The properties and dispersion behaviour of the measured gas.
- The available ventilation.
- Other safety issues include location of personnel or equipment protection.
Q: Which gases are detectable by my Cub?
A: Please refer to the gas list on the Ion Science website or, alternatively, technical article TA-02.
Q: Which gases are detectable by my GasCheck G?
A: Please refer to the gas lis ton the Ion Science website or, alternatively, the gas sensitivity chart.
Q: Which gases are detectable by my Tiger instrument?
A: Please refer to the gas list on the Ion Science website or, alternatively, technical article TA-02.
Q: Which gases are detectable by my Tiger LT?
A: Tiger LT does not contain a gas table, however, it uses response factors to offer a quantified gas response. Please refer to the gas table or, alternatively, TA-02 to identify the appropriate response factor for your required gas. Please note that PID technology is not selective, therefore, cannot distinguish between gases.
Q: Which lamps can i use my Tiger LT?
A: The Tiger LT can be configured with the 10.6eV lamp only.
Q: Which lamps can i use with my Cub?
A: The Cub can be configured with the 10.6eV lamp or the 10.0eV lamp (TAC)
Q: Which lamps can i use with my Tiger?
A: The Tiger can be configured with 10.6eV, 10.0eV or 11.7eV lamp (sold separately).
Q: Which lamps can I use with my Tiger Select?
A: The Tiger Select can be configured with the 10.0eV lamp only.
Q: Why does my Gascheck beep every couple of seconds?
A: This 'confidence beep' provides assurance that the instrument is operational where visibility is poor.
Q: Why does my Titan need to be serviced so much?
A: An ION Science Titan is a precision instrument, specifically designed for detecting Benzene. The typical deployment for a Titan is within extremely harsh conditions and, as such, the instrument must be serviced regularly to ensure the safe continued operation of the instrument.
Q: Why does the instrument response seem lower than it used to be?
A: The likely causes are contamination of the lamp window and degradation of lamp output. If the lamp window is cleaned and the output signal is still low then the lamp and/or stack needs to be replaced. If there are any spare lamps and electrode stacks to hand, then a simple test will confirm which component is faulty.
